We are building a clear, step-by-step guide that helps newcomers start applying knowledge management practices right away. Experienced practitioners can use it to organize what they know, explore established approaches, and find inspiration for further improvements.
Start knowledge management with the essentials
Learn to look at your company through a knowledge management lens and find quick wins: inexpensive changes that deliver real value.
Systematized and collected in one place the basic practices of onboarding, with their advantages and disadvantages (use of handbook, use of checklists, mentoring, training courses, etc.).
A practical collection of ways to capture knowledge in text, diagrams, and databases, including their benefits, limitations, and implementation challenges.
How to make useful knowledge management practices part of everyday work across a team or company.
Lessons learned and best practices
How to teach the team and the company to learn from the experience and turn it into best practices: post mortem, post-action review, and post-project reflection.
AI in Knowledge Management New.
How to build the foundation of knowledge on which AI really works: the quality of raw data (Garbage In, Garbage Out), semantic slicing and ontological RAG, AI in development processes (AI in SDLC), documentation on the fly.
Hiring is not a tool for sharing knowledge, but the built-up exchange of knowledge between recruiters and production significantly accelerates onboarding: how to clean up hiring, internships and a test day.
Sections in the work – materials and links have already been collected, but the articles have not yet been completed. Assistance is welcome.
How to understand what knowledge the company already owns and what is critically lacking: identifying “white spots” through review of employees and building a competency model.
What roles do knowledge management people have in the company, what goals are set for these people and how to evaluate the results of their work.
Organization of technical support using knowledge management practices.
If you already know the basic knowledge management terms, go straight to the Practices section. It brings together processes and cultural patterns; your company may already use some of them, but you will almost certainly find something new.
If the terminology is unfamiliar and you are still asking “why do we need this?”, start with the Quick Wins section. It collects low-cost, effective knowledge management techniques.
The guide is a living knowledge base and is updated continuously. The editorial team regularly holds knowledge-sharing sessions and operates as a professional community. Contributions are welcome in any form.
Creative Commons License | by Igor Tsupko, Lana Novikova, Rodion Nagornov & community